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SHIPPING & RETURNS

Terms and Conditions

We want you to be satisfied with every item you purchase from us. If a product purchased at Higher Learning Supply Company, LLC does not meet your expectations, you may return it with receipt within 30 days of purchase for an exchange or refund. Items with a gift receipt may be returned within 30 days for a merchandise credit or exchange. We will not accept any returns without a receipt. Returned products must be in new condition, be in original packaging and include all original parts. Clothing items must be unworn, unwashed and have all the original tags attached. Within 30 days, products may be returned to The School Store at Thacher, 5025 Thacher Road, Ojai, CA 93023.

Before shipping a product to us for return processing, please call 1-805-640-3215 for a Return Authorization and shipping instructions. Our hours are 9 AM to 4:30 PM Pacific Time, Monday thru Friday. Shipping and processing charges will not be refunded.

Exceptions for Special Product Categories: Non-returnable personal care products: For reasons of consumer protection and health codes, certain personal care products may not be returned. These items include, without limitation: clothing*, slippers*, socks*, toothbrushes, nail clippers, hair brushes, razors, trimmers, epilators and earbuds*. Unopened earbuds and slippers in original packaging that have not been used may be returned with receipt within 30 days of purchase.

*Excludes unused slippers in original packaging, unopened earbuds, and unworn/unwashed clothing with the original tags attached, which may be returned within 30 days of purchase with receipt. Monogrammed and personalized items may not be returned. Any discounted or clearance merchandise may not be returned.

IMPORTANT: Any product that has been misused or that shows any signs of extensive use may not be returned or exchanged.

This includes but is not limited to products that:

* Are weather damaged.

* Are not maintained per manufacturer’s instructions.

* Have been used commercially.

* Have cut wiring or damaged components.

* Have missing pieces or parts.

IMPORTANT: Shipping a product to us for return that is not in resalable condition and/or without a Return Merchandise Authorization risks forfeiture of product. Higher Learning Supply Company, LLC reserves the right to modify its return and exchange policies.

 

PRIVACY NOTICE

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us at info@thacherbookstore.com.